This page describes the privacy practices concerning personal data provided by customers who use our services through our websites www.albawings.com, through our Call Center (phone and email, credit cart) and postal service.

Data are collected, processed and stored by Albawings in full accordance with Albanian law no. 9887, dated 10.03.2008 "The Protection of Personal Data", Law no. 9902, dated 17.4.2008, " Consumer Protection", as well as with the norm 196, dated 30/03, according to the EU directives.

Albawings ensures that the processing of personal data—however it is obtained—is performed with respect for fundamental rights and freedoms, as well as the individual’s dignity, with particular reference to confidentiality, personal identity and the right to personal data protection. This policy is not valid for data collected through Albawings partner websites, which may be accessed using links on the Albawings website, for which the company is not responsible in any way.

For security issues, the Albawings Airline may be required to provide personal and flight information's to various authorities in countries where it operates such as: police, border police, immigration office, customs office, etc. This notification is required in order to implement the contract of carriage.

Data shall be processed under guaranteed security and confidentiality and the method shall use automated tools capable of storing, managing and transmitting them. Personal data shall be processed lawfully and fairly. They shall be collected and recorded for specific, explicit and legitimate purposes and stored for a period of time no longer than the time needed for the purposes for which they were collected.
Albawings collects personal information and other data that is communicated through the Company’s call center or voluntarily entered into registration forms on the website and the Mobile site, as well as optional and explicit data submitted to the Company by post or email. This data may be information that is necessary for providing the services requested by the individual (primarily the air transport service), or other services (e.g. newsletter) and / or to contact the passenger on: bookings, purchase and delivery of flight documents required by the individual, changes or replacements in booked tickets, reimbursements, any kind of assistance, additional services to fly, etc..

The optional, explicit and voluntary sending of emails to the addresses indicated on this website implies the subsequent gathering of the sender’s email address—which is necessary for responding to requests as well as any other personal data entered in the message.

The computer systems and software procedures used to operate this website collect, during their normal use, a series of personal data, which transmission is implicit in the communication protocols of the Internet.
Calls made to the Call Center numbers listed on the www.albawings.com may involve processing the user’s personal data with the aim of providing the services requested by the user, such as: bookings, purchase and dispatch of air travel documents requested by the passenger, changes to or replacements for tickets that have already been issued, refunds, after-sales assistance, special assistance and purchases of additional flight services, etc. Finalizing electronic transactions may involve collecting data from customers’ credit cards, which will be processed with all of the necessary precautions set out in the relevant legislation.
The members of who intend to join the Albawings Social Network service, that the personal data provided when joining the service will be collected and recorded by Albawings, on electronic and/or computer and/or telepathic formats, protected and processed with the appropriate means for ensuring security and confidentiality in accordance with the provisions.

Subject to customer consent, the data provided may be used by Albawings for promotional, advertising and marketing purposes, such as sending advertising, promotional and informational material on products and services, as well as for direct statistical analyses for detecting the degree of satisfaction for services and products offered

While browsing the website of Albawings, information will be collected that allows your computer or browser to be identified using files called “cookies.” “Cookies” are strings of encrypted text that can be stored on the user’s cell phone (if accessing the Mobile site) or computer, so they can be quickly identified at a later date. Cookies for the Mobile site only store data relating to Name, Surname and Ticket Number. Cookies for computers allow websites to be personalized, making navigation easier for the user and—by quantitatively checking access to various web pages—allowing better presentation of the most requested information. The cookies we use do not store personal data. The rest of the information stored in the cookies will remain anonymous because the cookie’s identification number is not associated with the personal data provided by the user. Users can always request that the cookies are disabled by modifying their browser settings.
The personal data collected by the channels mentioned above and their preparation are the sole purpose of providing the best quality service to our customers. Albawings also collects the personal information necessary for the granting of the authorization, allowing us to guarantee the individual use of some of the important contents of our site, but no information from the services provided is communicated and disseminated by third parties, unless the communication is required by law or is necessary to meet the user's requirements

The information provided by the user is used to process the booking and send confirmation by email. Telephone contact is required for potential contacts if there is an emergency with the reservation.

The customers to whom the personal data refer have the right at any time to contact Albawings to receive confirmation of the existence or otherwise of such data, to know the content and the origin, to verify its accuracy or to request its integration , update or correct them.

Customers also have the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, and to oppose in any case, for legitimate reasons, to their processing.

In the event that the user does not wish to receive such information, he may cancel the registration by clicking on the "unsubscribe" newsletter link or by sending a blank e-mail with the subject "unsubscribe" to the address [email protected]

Data controller and data processor

Albawings Sh.P.K
Tirana Business Park, Building 07, 3rd floor,
Rinas road, 1039, PO BOX: 260\1,
Tirana, Albania