13.1 Passengers with plaster casts or splints
Passengers with plaster casts or splints are obliged to report their medical condition to the Carrier in advance and to present at the check-in desk a medical certificate certifying fitness to fly. It is mandatory to present at the check-in desk the INCAD form duly signed by the physician attesting to fitness to fly in all the cases indicated in this article. The Carrier requires this document or a medical certificate attesting to fitness to fly any time it becomes aware of the existence of such medical conditions (even at the check-in desk). If the passenger does not present the certificate of fitness to fly when required, the Carrier denies boarding and the passenger shall not be entitled to any refund.
13.2 The carriage of passengers with disabilities, persons with reduced mobility and blind passengers
The carriage of passengers with disabilities, persons with reduced mobility and blind passengers accompanied by a guide dog is governed by the EEC Regulation 1107/2006.
According to EC Regulation 1107/06, airport operators are responsible for assisting anyone with disabilities during their time at the airport. This includes people with limited mobility due to a physical disability (sensory or locomotory), intellectual disability or physical impairment, age, illness or any other cause of disability. Airlines provide the airport operator with all the relevant information to enable them to provide an appropriate service.
13.3 PRM Passengers
PRM passengers (persons with reduced disabilities)
PRM passengers who wish to request special assistance must contact the Carrier within 48 hours prior to flight departure time only via the Carrier's Contact Centre by calling +35545800100.
The Carrier provides various types of special assistance according to the following classification of PRM passengers:
WCHR (WHEEL CHAIR RAMP): passenger who can walk alone inside the aircraft but cannot descend and ascend the stairs and needs a wheelchair or other means of transport to cover longer distances within the airport.
WCHS (WHEEL CHAIR STAIRS): passenger who can walk alone inside the aircraft but cannot descend and ascend the stairs and needs a wheelchair or other means of transport to move within the airport. •
WCHC (WHEEL CHAIR CABIN): an immobilized passenger who needs a wheelchair to get around and needs assistance from arrival at the airport to the end of their flight and to exit the airport.
DEAF: a passenger with a hearing impairment and possibly also a speech disorder.
BLIND: a passenger with impaired vision (distinguishing between a passenger who is completely blind and visually impaired)
DEAF/BLIND: a passenger with impaired vision and hearing, and who needs the assistance of an accompanying person to move.
DPNA: a passenger with intellectual or behavioral problems.
For safety reasons, the Carrier may accept a limited number of wheelchairs per flight.
13.4 Blind passengers with guide dogs
Blind Passengers accompanied by their guide dogs are accepted on board the flights of the Carrier, subject to the availability of space and provided that the guide dogs are in suitable hygienic conditions for the flight and are muzzled and leashed and have health documents and/or health passport and any other documentation required by the countries of destination. The muzzle and leash must be used when the aircraft is cruising, if required by the crew for safety reasons.
Guide dogs are allowed on board free of charge and are not subject to weight limits.
Please note that some countries have special rules regarding the admission of pets. We recommend, therefore, that you read these rules before travel. It is the duty of the passenger to make sure that the documents are in order and to present them at check-in.
13.5 WCHC (Wheel Chair Cabin)
It is mandatory for the passenger requiring the WCHC (WHEEL CHAIR CABIN) service to be accompanied by a person who is capable of helping him or her in an emergency and to tend to his or her personal needs on board. The presence of an accompanying person is mandatory regardless of the type of assistance required, in all cases where passengers with reduced mobility or disability are not able to:
feed themselves: the passenger cannot eat without assistance. In the case of the visually impaired, the cabin crew can assist the passenger by opening the food packages and describing the catering service;
get up: the passenger is not able to move from the seat to the on-board wheelchair;
communicate: the passenger is unable to communicate with the cabin crew and understand their warnings/instructions;
use the toilet facilities: the passenger is not able to use the toilet facilities by him or herself. The cabin crew can assist the passenger to move in the cabin and reach the toilet but under no circumstances can they provide assistance in the toilet room.
take medication: the passenger is unable to administer his or her own medication. In such cases, the carrier refuses boarding if the passenger is without an accompanying person.
A passenger requiring one of the types of assistance described in section 13.5 . must present at check-in a self-certification (INCAD
1 & 2 ) that has been duly completed and signed. Airport staff may ask to see this document if in doubt as to whether the passenger is able to carry out the things indicated in section 13.5 without assistance. Please note that if the statements made are found to be false and misleading, the declarant may be punished by law.
PRM Passengers who need special assistance must contact the Carrier to request assistance within 48 hours prior to the flight departure time only via the Carrier's Contact Centre by calling +35545800100. It is mandatory for the passenger classified as WCHC with temporary disabilities or reduced mobility to present at check-in the INCAD
form 1 (completed and signed by the passenger) and the INCAD form 2(completed, signed and stamped by the doctor). In the case of limbs in plaster casts, it is advisable not to travel by air within the first 48 hours after casting. Please note that if the statements made are found to be false and misleading, the declarant may be punished by law.
13.6 Accompanied and unaccompanied minors (UMNR)
The Carrier adopts specific policies for the carriage of younger passengers. Children who are under 6 years of age cannot travel alone but only with a responsible adult (parents and/or relatives to whom they have been duly entrusted) who is over 18 years of age.
Children between 6 and 14 years of age can travel without a responsible adult only using the UMNR (unaccompanied minors) service with a maximum limit of 2 per flight.
Reservations for UMNR passengers (unaccompanied minors) must be made exclusively through the Carrier's Call Centre, by telephone at + 35545800100 and at least 72 hours before departure. When booking, you must provide the identity and contact details of the guardian who will escort the child to the departure airport (EOD - Escort on Departure) as well as those of the person taking custody of the child at the airport on arrival (EOA - Escort on Arrival).)
The person accompanying the child at the airport of departure must remain at the airport up to 30 minutes after the actual departure of the flight. The escort must ensure that the child is present at the airport with the documents required for identification and acceptance as indicated in Art. 11. of these Conditions. If the documents presented by the passenger are invalid, the Carrier may refuse boarding, resulting in loss of the amount paid for the flight.
For UMNR passengers (unaccompanied minors), the Carrier applies a surcharge of:
50 Euros - NON-REFUNDABLE – per each flight sector for each unaccompanied minor .
13.7 Pregnant women
For health and safety reasons, the Carrier applies the following rules with regard to the carriage of pregnant women:
Up to 28 weeks: pregnant women are accepted on board the aircraft without a medical certificate. In this case, the Carrier requires the pregnant woman to provide a document attesting that she is not travelling beyond the twenty-eighth week of pregnancy.
From 29 to 36 weeks - the Carrier requires the presentation of the MEDIF form or a medical certificate attesting fitness to fly and good health of the pregnant woman with an indication of the expected delivery date. The Carrier only considers certificates to be valid that are dated no more than 7 days before the departure of the flight.
Over 37 weeks - the Carrier does not allow on board women in a state of singleton pregnancy
Over 32 weeks - the Carrier does not allow on board women in a state of twin pregnancy
13.8 Travelling with medical equipment
Medical equipment listed below can be brought on board the aircraft; however, in case you need to carry a large piece equipment or a large number of devices, you must inform the Carrier's Contact Centre 48 hours before departure, by calling +35545800100, to make sure that it is suitable for carriage.
In addition to checked luggage, the passenger may bring on board sufficient life-saving and medicinal products (vials/ointments /syringes/tablets/bottles) for the duration of the flight, in compliance with the limitations set down for the transport of liquids and, in any case, for a weight not exceeding 2 kg.
There are no devices on board the aircraft for refrigerating medicines, and the cabin crew cannot administer any medication.
The transport of medicines on board the aircraft is subject to presentation of the following documentation:
a medical certificate, dated no more than 30 days previously, attesting the need, quantity and method of taking and administering the drug;
leaflet of the medicinal product;
self-certification attesting that the container is anti-shock and anti-spill.
Needles and syringes can be brought on board the aircraft for the treatment of particular medical conditions. However, you must bring a medical certificate specifying the type and purpose of the medicine. The passenger must be able to self-inject during the flight. Our cabin staff is unable to administer any medication, including injections.
13.8.3 Medical oxygen
At the time being Albawings does not undertake the transport of OXYG;
Breathing aids that contain compressed gas or liquid oxygen cannot be taken onboard.
Cardiac pacemakers or other devices, including lithium battery devices, implanted in a person, or radiopharmaceuticals in the body of a person for medical treatment are permitted.
We do not accept Passengers on stretchers.
13.9 Carriage of Infants
Infants under the age of 2 can travel on their parents’ lap. Only one Infant is allowed to travel with each adult. A limited number of Infants can be carried on board the same aircraft for safety reasons.
The fees charged for carriage of Infants are available on the Website or from Our Call Centre.
If Your reservation is for return travel and the Infant turns two years old before the date of the return sector, a separate reservation must be made for the return travel, as the child will no longer be considered to be an Infant.