The definitions and rules of interpretation in this Article apply in these General Conditions of Carriage:
ADULTS - passengers who, on the date of the trip, are over 12 years of age. This definition applies for tariff purposes.
ADDITIONAL SERVICES means any products and services purchased by You in connection with the carriage by air and which are provided by third party providers, for example car hire, hotel accommodation.
AGREED STOPPING PLACE: a landing place indicated as such on the Itinerary and in Our database, which is not considered a Place of Departure or Place of Destination.
BAGGAGE: means Your property not excluded from carriage accompanying You on Your trip as Checked Baggage, Unchecked Baggage or Personal Property.
BAGGAGE IDENTIFICATION TAG means the document issued to the passenger as proof of checked luggage, with an identification number also shown on the labels affixed to the luggage itself. The document also indicates the number and weight of the checked bags.
BAGGAGE ALLOWANCE - the maximum that can be transported free of charge on scheduled flights with Albawings , this may vary according to fare and place of departure and destination of the flight itself.
BAGGAGE EXCESS - the supplement that the passenger has to pay for travel on the flights of Albawings if the luggage exceeds the allowance indicated on the ticket.
BOARDING PASS: a document (i) issued at the check-in counter against Your reservation code or Your Itinerary and valid Travel Documents permitting You to board the aircraft.
BOOKING NUMBER - the alphanumeric code provided by the Carrier to the passenger or intermediary to identify the reservation made.
CALL CENTRE: customer service provided by telephone, the current telephone numbers of which can be found on the Website, in order to receive general information on flights, request information on a purchase or the purchasing of tickets, request changes to the name of the passenger, date, time of flight and itinerary according to the rules of the purchased fare.
CARRIER: The legal entity that offers the carriage by air of passengers and luggage, i.e Albawings and all airlines that have an agreement with or the authorization of the latter to provide carriage, in whole or in part.
CHARTER AGREEMENT: a contract for charter carriage concluded in accordance with these General Conditions of Carriage.
"Charter" ticket - A travel document sold by the Tour Operator as part of a tourist package.
Passengers holding such a ticket are not required to observe the provisions of articles referent to baggage allowances. These conditions should refer instead to the terms of purchase of the Tour Operator.
GENERAL RULES: when not expressly provided in these general conditions of carriage, please refer to the following regulations: Regulation (EC) No. 2027/97, as amended by Regulation (EC) No. 889/02, Regulation (EC) No. 261/04 and the Montreal Convention
CHECKED BAGGAGE: Your Baggage We take over for the purpose of carriage, and for which We have issued a Baggage Identification Tag and a Baggage Claim Tag at the time of take over.
CHILDREN - passengers who, on the date of the trip, are aged between two and 12 years old. This definition applies for tariff purposes.
CODE SHARING - carriage carried out in collaboration with another airline where the carrier may differ from the contract carrier issuing the ticket
CONTRACT (FOR CARRIAGE BY AIR): the contract for carriage by air of Passengers and Baggage concluded between You and Albawings in accordance with the Conditions of Contract, based on which We carry You and Your Baggage from the Place of Departure to the Place of Destination. The Contract is represented by the Itinerary and the Baggage Identification Tag.
CONVENTION: The Montreal Convention for the Unification of Certain Rules Relating to International Carriage by Air signed in Montreal on 28 May 1999 as amended and supplemented from time to time.
COUNTRIES AFFECTED BY CARRIAGE: those countries in which the Place of Departure, the Place of Destination and any Agreed Stopping Place are located.
CREW: authorized personnel performing duties on board an aircraft such as pilots, flight attendants, technical and security staff.
DAY(S): calendar days, including all seven days of the week, provided that, for the purpose of notification, the day on which notice is dispatched shall not be counted in the deadline.
EU: European Union, including its member states.
EXTRAORDINARY CIRCUMSTANCES: causes and /or circumstances outside the reasonable control of Albawings which could not have been avoided even if all reasonable measures had been taken, such as but not limited to acts of God; political instability; meteorological conditions incompatible with the operation of the flight concerned; security risks, strikes; unexpected flight safety shortcomings and air traffic management decisions which, in relation to a particular aircraft on a particular day give rise to a long delay or the cancellation of one or more flights by that aircraft.
FARE: price of the carriage by air from the Place of Departure to the Place of Destination. The Fare includes taxes and charges (including airport charges and governmental taxes as well) and the available lowest amount of Fees for Other Services unavoidable for the purpose of reservation.
FEES FOR OTHER SERVICES/SERVICE FEES: the fees payable for various services in connection with the carriage by air, as set out on the Website.
GENERAL CONDITIONS OF CARRIAGE: the provisions applicable to the carriage by air of Passengers and Baggage performed by Albawings as set out in these General Conditions of Carriage.
GOVERNING LAW: the laws of Albania as in force from time to time.
IATA: International Air Transport Association.
INFANT: a child whose age is under two on the date of travel , but who is not less than 7 days old on the date of travel. For exceptions on age of Infants please refer to section 13.9
ITINERARY: (i) the document issued to Passengers following full payment of the Total Fare to Albawings or (ii) in case of any changes in the reservation by the Passenger, the document issued to the Passenger as the acceptance of such changes by Albawings. The Itinerary contains the Passenger's name and the flight details such as the Place of Departure, the Place of Destination and the Agreed Stopping Place if any, departure and arrival times; seat number if purchased; and sets out references to the Conditions of Contract and other important information.
If You make Your reservation through Our Call Centre, You will be notified of a reservation code, and the Itinerary will be e mailed to you, in accordance with these General Conditions of Carriage.
LIMITED RELEASE TAG: the document declaring Our limited liability for Checked Baggage that is in any way damaged or not of appropriate size or condition, or contains fragile items accepted by us for carriage and issued at the time of take-over of such Baggage. The tag records the above mentioned deficiencies and characteristics.
MONTREAL CONVENTION - the 'Convention for the Unification of Certain Rules Relating to International Carriage by Air', signed at Montreal on 28 May 1999.
PASSENGER, YOU, YOUR or YOURSELF: the person named as the passenger in the Itinerary carried or to be carried in an aircraft with Our consent excluding a member of crew or cabin crew and flight technician of the flight concerned.
PASSENGER WITH REDUCED MOBILITY OR REQUIRING SPECIAL ASSISTANCE: means any passenger whose mobility is reduced due to physical incapacity (sensory or locomotory), intellectual impairment, age, illness, or any other cause of disability when using transport and whose situation needs special attention
PERSONAL PROPERTY (IES): means those items listed in paragraph 14.1.4 of these General Conditions of Carriage You that You may take on board, in addition to Hand Baggage, free of charge.
PIR - Property Irregularity Reports - the form available at the designated airport offices, which must be compiled by passengers in case of missing luggage on arrival (actual loss or delayed delivery as a result of alleged loss) or damage to luggage.
PLACE OF DEPARTURE: the airport indicated on the Itinerary and in Our database as the starting point of the carriage by air.
PLACE OF DESTINATION: the destination airport of the carriage by air indicated as such on the Itinerary and in Our database.
REGULATION 261: Regulation (EC) No. 261/2004 of the European Parliament and Council, as amended or supplemented from time to time.
RESERVER means the individual above the age of consent and having full legal capacity or a legal entity who acts as agent for the Passenger and makes the booking in his/her own name and on his/her own behalf and/or in other Passenger’s names and on their behalf, and who undertakes the obligations set out in Article 6.1.7 and 6.1.8.
Reserver includes also, any individual or company paying to us the Total Fare as stated in the Itinerary of a Passenger and travel agencies.
SCHEDULE: the arrival and departure times of individual flights as determined by Albawings and published on the Website.
SDR: Special Drawing Right as defined by the International Monetary Fund. (The current value of this currency unit can be found on the IMF Website - www.imf.org - and in the financial pages of major newspapers).
SERVICE PROVIDER: means a third-party provider offering Additional Services.
TARIFFS: rules and conditions available on the Website regarding the Total Fare and the conditions, fees and charges for various services provided by Us; and other regulations of Albawings. Further information about Our Tariffs can be found on Our Website on the link
TICKET NUMBER - the unique and progressive number that identifies the air ticket of each passenger, issued only upon full payment of the ticket
TOTAL FARE: the price payable for all services provided to You by Albawings, which includes the Fare for the carriage by air and the Fees for Other Services or fees for any other service You purchased on the Website.
TRAVEL DOCUMENTS: documents required by the Countries Affected by Carriage for crossing the border, transiting and/or staying in the given state.
UNACCOMPANIED MINOR / UMNR - all passengers who, on the date of travel, are aged between the age of 6 and 14 years of age and not accompanied by a person who has completed 18 years of age.
UNCHECKED BAGGAGE /HAND BAGGAGE/CARRY ON BAGGAGE: Your Baggage other than Checked Baggage in accordance to these General Conditions of Carriage that remains in Your custody for the whole duration of the journey and is taken into the cabin.
WE, OUR, OURSELVES, US, Albawings: refers to Albawings l.t.d and its employees, servants and agents.
Article headings and titles are only for convenience and shall not affect the interpretation of these General Conditions of Carriage.
Any phrase introduced by the terms ‘including’, ‘include’, ‘in particular’ or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
2.1 General Provisions
2.1.1. The provisions of these General Conditions of Carriage form part of the Contract as in effect on the date of issue of the Itinerary apply to the Contract if Albawings is indicated in Your Itinerary as the carrier.
In addition to these applicable General Conditions of Carriage, each Service will have its own applicable terms and conditions, which governs its products. Please ensure that You have read both these General Conditions of Carriage and the terms and conditions for any Additional Services supplied by the relevant Service Provider, before You complete Your transaction with Us or the Service Provider (respectively).
2.2 Charter Carriage
If carriage is performed pursuant to a Charter Agreement, these General Conditions of Carriage apply only to the extent or with the amendments as set out in the charter ticket or the charter regulation.
2.3 Legal Inconsistency
In case any provision of these General Conditions of Carriage is inconsistent with the mandatory provisions of any applicable law, the applicable law will apply. The other provisions of these General Conditions of Carriage shall nevertheless remain valid.
2.3.1 General Conditions of Carriage Prevail over Albawings Policies
Except as otherwise provided in these General Conditions of Carriage, in the event of inconsistency between the General Conditions of Carriage and other policies We may have dealing with particular subjects, these General Conditions of Carriage shall prevail.
2.4 Conditions of Additional Services
If You purchase Additional Services in the course of booking or add Additional Services to Your reservation after the completion of Your booking, then the contract for any Additional Services is concluded between You and the respective Service Provider and We shall have no liability to You in relation to the provision of those Additional Services. The price for any Additional Services is offered by the relevant Service Provider. If You accept any quote and payment is effected through the Website, then Your acceptance of the quote authorizes Us to make full payment of the cost to the relevant Service Provider on Your behalf (if applicable). In some cases, the fee for Additional Services is payable by You directly to the Service Provider.
6.1.1. You can make a reservation through the website, or Our Call Centre, through an authorized travel agency and/or intermediary, or at the airport sales desk (see 6.1.4).
6.1.2. The amount is charged to the card provided upon purchase of the ticket.
Unless expressly provided, the ticket is purchased at the same time as the reservation. The passenger must pay the fare and all fees and surcharges relating to the reservation, in full, at the time of making the reservation. Upon payment of the fare and all fees and surcharges that apply, the Carrier or intermediary confirms the reservation by providing the passenger with a "Booking Number" and "Ticket Number". If payment is not made properly, the Carrier may cancel the reservation.
6.1.3. The Call Centre can be contacted at +355 45 800100 for general information, reservations or requests for modifications to reservations, any day between 06:00 am and 22:00pm
6.1.4. There are ticket offices where you can book a flight at many of the airports where the carrier operates. Airport ticket offices or other intermediaries for the reservation and purchase service. A NON-REFUNDABLE administrative surcharge not dependent on the carrier may apply.
6.1.5. in the case of reservations made online or through the Contact Centre, the Carrier sends confirmation of the reservation with the "Booking Number" and the flight details, via e-mail, to the address provided by the passenger during the booking process. For the reservation to be valid for carriage, it must have been paid for and must include the "Ticket Number".
The "Booking Confirmation" bearing the "Ticket Number", printed at the end of the purchase procedure, constitutes the travel document and is also a valid tax document as it is equivalent to a tax receipt.
6.1.6 You are required to provide Us with appropriate contact information at which You shall be contactable at any time (telephone number/mobile telephone number and email address). It is Your responsibility to ensure that the email address provided is accurate. All communications by the Carrier relating to the reservation (confirmation, cancellation, operational changes) are sent exclusively to the e-mail address specified at the time of booking..Albawings shall not be liable for any damages arising from Your failure to comply with the above requirements.
6.1.7 If the Reserver is not a Passenger then the Reserver is deemed to accept these General Conditions for Carriage on behalf of the Passenger(s) named in the reservation.
6.1.8 Furthermore, if the Reserver is not a Passenger and his/her contact details are provided in Your booking You agree that the Reserver:
• shall be responsible for receiving and relaying any and all communications/correspondence (including changes, amendments and cancellations) from Us or Our Service Providers concerning the booking to all Passengers named in the booking; and shall inform the Passengers of any notifications sent by Albawings to the Reserver that affect the reservation.
6.1.9 When a reservation is made by a third party (including booking systems), the third party (e.g. travel agent) will act as the Reserver. It is the Reserver’s obligation to provide You with all information relevant to Your reservation (including but not limited to the components of the Total Fare and the respective amounts).
6.1.10 You are required to provide Us with Your full name as it is included in Your Travel Document to be used at the travelling. If You fail to do so when booking, a name change fee shall be paid for the correction of the name of the Passenger, the amount of which is available on the Website and in Our Call Centre. Please refer to Article 6.4 for details.
6.2 Reservation Requirements
6.2.1 If You require special assistance (including, but not limited to the carriage of a recognized assistance dog), You are required to inform Us about Your physical disability or reduced mobility and the type of mobility or other aid You wish to transport or You need, or any changes thereof, 72 hours before the scheduled time of departure of Your flight by calling our Call Center on the dedicated phone number +35545800100.
6.2.2 As we are unable to verify your state of health, if you have any serious or contagious disease, or any other condition requiring medical care it is your responsibility to obtain medical advice on whether you are fit to travel by air safely. In accordance with the provisions of these general conditions of carriage, we will not be liable for any accidents, deterioration of health conditions suffered by you or for your death during travel by air which are due to not seeking or not following medical advice.
6.2.2 We reserve the right to require a medical certificate confirming Your fitness to travel by air, containing explicit medical approval for Your carriage by air, in any of the cases mentioned in paragraph 6.2.1 and in any case where We have reasonable doubt that You can complete the flight safely, without requiring extraordinary medical assistance during the flight. We may require qualified medical or nursing escort if necessary.
6.2.3 Should You fail to meet the requirements set out in Articles 6.2.1, 6.2.2 and 6.2.3, or in case We are unable to provide the conditions set out in Your medical certificate on the aircraft We operate according to the Schedule, We will cancel Your reservation
6.2.4 Should You wish to carry special Baggage or items of conditional carriage, You shall inform Our Call Centre accordingly (see Article 14). For further information please visit Our Website.
The selection of seats at the time of booking is subject to payment of a surcharge.
Albawings operates an allocated seating system.
Subject to availability, You may select another seat by paying the applicable fee as per seat map available during the time of booking. Price range varies as below:
First rows ( row 1-3):15 EUR
Front part of cabin : 10 EUR
Mid cabin : 7 EUR
Any other seat: 3 EUR
A passenger who chooses not to pay for a seat shall be assigned, at check-in, a random seat that cannot then be changed. In the event of a voluntary waiver of the booked seat
and/or flight, the surcharge is non-refundable.
Seats on-board are allocated during check-in. You can express your preference for:
• window or aisle seats;
• side or center rows;
• position inside the aircraft, i.e. front / centre / rear section.
The Carrier may or may not be able to meet your preference on the basis of availability or other factors depending on the on-board safety regulations.
6.3.1 Change in selected seat
Once You have been boarded You may be requested for operational or safety reasons to change Your allocated seat. In that case please follow the instructions of the cabin crew in this regard. Should We need to amend Your purchased seat selection, then You will be entitled to the refund of the fee You have paid for the selected seat if you do not fall under conditions of 6.3.2
6.3.2 Seating exceptions
For safety reasons, there are some seats that are not suitable for all passengers. These are located in the front row of the aircraft, at the over-wing exits, and in the last row. For instance, if You travel with a child You cannot select seats in the first row or the over-wing exit row.
Passengers requiring special assistance services such as wheelchairs up to or near the aircraft (WCHC/S) and unaccompanied minors (UMNR) will not be able to choose a seat when booking and will instead be assigned a seat on board according to the Company's procedures. In case of impossibility to allocate the seats selected during booking due to special needs situations arising, the surcharge will not be reimbursed.
6.3.3 Cancellation or changes of the reservations by the Passenger.
If You wish to make any changes in Your reservation as set out in Article 6.4 or cancel Your booking as set out in Article 6.5, the fees paid by You for allocated seating will not be refunded and Article 6.4 or 6.5 applies (respectively).
6.3.4 Modification by Albawings
In case (i) Albawings changes the route or scheduled flight times/dates included in Your Itinerary in accordance with Article 15.1; or (ii) Your flight is cancelled by Albawings or delayed for 5 hours or more, and You have purchased a seat in relation to the booking; and due to such event You select:
• the cancellation of Your booking, the fee You have paid for a selected seat will be refunded to You;
• re-routing of Your flight, we will either migrate the selected seat to the re-booked flight or allocate You another seat. In the latter case the full value of the fee You have paid for the selected seat will be available for You for selecting and purchasing a seat on the rebooked flight instead of the one which has been pre-allocated to You on the rerouted flight; or
• We will refund You the amount You have paid for the selected seat upon Your request. In the latter case, please contact our Call Center.
6.4 Changes of Reservation by the Passenger
For Albawings flights , changes to the time and date of the flight are permitted according to the availability of seats as set out below:
6.4.1 Should You wish to change the flight times or route set out in Your Itinerary, You must make the changes either through the Website up to 24 hours before the scheduled time of departure or through Our Call Centre up to 2 hours 30 minutes before the departure time of the flight.
For these changes, a - NON-REFUNDABLE - surcharge of 35 Euros is charged per passenger and per flight, in addition You will be required to pay a flight change fee and the difference between the original and the new Fare (including any changes in taxes, charges and Fees for Other Services). Should the new Total Fare be lower than the original, You will not be entitled to a refund.
6.4.2 Should You wish to change the name of a Passenger, You must make the changes through the Website or through Our Call Centre only up to 24 hours prior to the scheduled time of departure of Your first sector in Your reservation. For these changes a - NON-REFUNDABLE - fixed surcharge of 80 Euros is applied per passenger.
Name change is only allowed for all sectors booked in the same reservation evidenced by the Itinerary. Name changes are not allowed in the case of reservations involving multiple flights when a leg has already been flown (used) or has expired. The name must be same for each flight of reservations involving multiple flights. The fares of Albawings are non-refundable.
Changes to the name - limited to the correction of the original name/surname up to a maximum of three characters not compliant with identity document only for clear digit errors ,which does not involve the substitution or confusion of the identification of the passenger, and not therefore to the replacement of the booked passenger - are permitted via the Call Centre up to 2 hours before the departure time of the flight or at the check in free of charge.
6.4.3 If You change your reservation as set out above, We will issue a new Itinerary with the changes You made and as of the issuance of the new Itinerary by You that new, amended Itinerary will be part of Contract for Carriage
6.4.4 Changing the place of departure or arrival is only possible through the Call Centre and can only be done up to 2 hours 30 minutes before the departure time. For these changes, a - NON-REFUNDABLE - surcharge of 35 Euros is charged per passenger and per change, in addition to the difference between the original fare and the lowest available fare at the time the change is requested.
6.4.5 For scheduled flights with Albawings, the rules for any changes to the date, time and itinerary may vary depending on the fare available at the time of purchase. Some promotional fares do not allow for changes and/or cancellations. For more information and to make a well-informed purchase, it is always possible to check with Our Call Centre the rules that apply to the fare you wish to purchase before proceeding with a reservation
6.5 Cancellation of Reservation by Passenger
For all Albawings flights, in the case of voluntary cancellation of the reservation by the passenger, the fare and the fuel surcharge are non-refundable unless otherwise specified on the booking confirmation.
In the case of non-use of the ticket, the government and airport fees are refundable and a request for a refund must be submitted no later than 30 (thirty) days from the date of the booked flight, by sending an email to [email protected] and following the precise instructions provided in the email sent in response.
6.6 Cancellation/changes from the Carrier
If the Carrier cancels and/or changes the time of departure of the flight according to the following criteria, giving prior notice to the passenger, and if the latter does not accept any alternatives proposed by the Carrier, the entire cost of the ticket is refunded. In this case, any related charges are not refundable.
The criteria for changing the time according to which the passenger is entitled to a refund are as follows:
For all Albawings flights, passengers are entitled to a full refund of the ticket if the Carrier communicates, in advance, that the stated time of the flight has been brought forward at least 15 minutes or postponed by at least 25 minutes.
The above does not apply to unforeseeable delays, that is, which do not allow the Carrier to communicate these in advance and that occur on the very day of departure of the flight.
In the case of reservations made a long time in advance, it is the passenger's responsibility to check the actual departure time of the flight via the Call Centre at least 72 hours before departure.
7.1 Total Fare
7.1.1. Unless expressly stated otherwise by Albawings, the Total Fare includes the Fare, taxes, charges and the Fees for Other Services. Information about the components of the Total Fare and their respective amounts will be provided to You during the reservation process on the Website or from the Call Centre, depending on how You make the reservation.
7.1.2. Unless otherwise expressly stated, the Fare contains only the fare of carriage from the Place of Departure to the Place of Destination and the relating taxes and charges. The Fare does not include ground transportation service between airport terminals or between airport terminals and city and Fees for Other Services requested by You.
7.1.3. The amount of the Fare is calculated in accordance with the amounts effective on the day of reservation with respect to the given carriage as indicated on the Website. The Fare shall not be influenced by the change of these amounts between the date of reservation and the date of commencement of travel (check except as set out in Articles 6.4.1 and 7.2.2).
7.1.4. We reserve the right to introduce promotional prices between the date of Your reservation and that of Your travel. The introduction of promotional prices will not entitle You to claim the difference between the Total Fare paid by You for Your reservation and the promotional Total Fare.
7.1.5. The fares are all Economy Class.
7.2 Taxes, Charges and Fees for Other Services
7.2.1 The fares are those in place at the time of booking, for which there are limited numbers of available places.
7.2.2 The Fare generally includes taxes, fees and charges imposed by governments, other authorities or by airport operators on Albawings effective on the date of issue of the Itinerary and the lowest amount of unavoidable Fees for Other Services that are necessary for making the reservation at the levels effective at the time of reservation and purchase. The passenger-based airport charges included in the Fare are the consideration for the services provided by the operator of the airport to You, covering the handling of passengers and baggage in the territory of the airport, including but not limited to passenger and baggage check-in, passenger security check, baggage security screening, passport control and boarding; a fuel surcharge is as well applied.
7.2.3 We reserve the right to request, and by accepting these General Conditions of Carriage You agree that You will pay any new or increased amount of taxes, charges or fees (including Fees for Other Services) relevant to Your travel imposed by governments, other authorities or by airport operators between the date of issue of the Itinerary and that of Your travel, with retroactive effect, as the case may be. If You do not pay these amounts We are entitled to refuse Your carriage in accordance with Article 12.( refusal of carriage) In case the Total Fare is significantly increased as a result of new or increased amount of taxes, charges or fees imposed by governments, other authorities or by airport operators, You are entitled to cancel Your reservation and refund of the Total Fare.
7.2.4 Some services can be purchased by You after reservation is made but in any case before the commencement of the travel on the Website or – subject to Article 3.4 - at the airport, depending on the type of service. Any fees for Other Services such as seat selection may change after the date of booking. The fees for Other Services shall be the Fee for Other Services applicable at the date of the purchasing, which are available on Our Website or from Our Call Centre.
7.2.5 Infants can only travel seated on the lap of an adult and exclusively in Economy Class
7.2.6 Young passengers for whom the unaccompanied minor (UMNR) service is required pursuant to Art. 13.6 , are not eligible for any fare reduction and therefore pay the same fare reserved for Adult passengers.
7.3 Currency of the Fare
The Fare, taxes, charges and Fees for Other Services will be determined in EURO.
22.214.171.124. Payment of the Total Fare shall be made with debit or credit card or other means of payment as We inform You on the Website (e.g. with Albawings gift vouchers) upon reservation or with bank transfer for journeys originating in certain countries (see Article 7.4.3)
126.96.36.199. You are liable for the payment of the Total Fare even if the Total Fare was paid by a third party. The debit or credit card used for payment or the payment by bank transfer and/or the reservation details may be considered by Us at Our own discretion to indicate a high risk of fraud. In such a case We will contact You through the telephone numbers provided in Your reservation for verification of reservation and payment details. If We are unable to make contact through those numbers, or You cannot verify the payment or reservation details, We reserve the right to cancel Your reservation.
188.8.131.52. By accepting the General Conditions of Carriage, You expressly consent that We will issue an electronic invoice relating to the Total Fare and to the provision of such an electronic invoice exclusively by electronic means only to the email address provided by You upon reservation.
184.108.40.206. Electronic invoices are issued in compliance with relevant Albanian legal regulations (LAW Nr. 92/2014 ON THE V.A.T IN REPUBLIC OF ALBANIA Article 104).
220.127.116.11. Additionally, a paper copy of the electronic invoice may be requested through the Call Centre.
18.104.22.168. Payment of the Total Fare shall be made in the currency in which the Fare has been determined, unless agreed otherwise.
22.214.171.124. If you pay by credit or debit card, your payment will be processed through an international card payment processing system. You may find that the amount charged to your debit or credit card is different to (and may be greater than) the final price in our booking confirmation as a result of currency conversion differences arising in the international card payment processing system.
7.4.2. Payment in case of online reservation. You shall pay the Total Fare with a bank card suitable for internet payment when making the reservation online, or by bank transfer (if possible for the given booking) within the time period communicated by Call Center or the Company Sales Representative.
7.4.3. Payment if reservation made by Our Call Centre. If You make a reservation through Our Call Centre, You must provide Your bank card details to the Call Centre agent, who will arrange payment. Payment of the Total Fare must be made upon reservation. In certain cases, You may pay by bank transfer, details of which are available from our Call Centre .
Payments via the Contact Centre can be made by MasterCard, and Visa.
7.4.4. Payment by bank transfer
126.96.36.199. Bank transfer is available for payment of the Total Fare for journeys originating from Albania. For details, please consult our Call Center.
188.8.131.52. You are responsible for any costs or charges imposed in connection with a payment by bank transfer. The amount You transfer and which We receive must cover the full and exact amount of the Total Fare and must be received by Us within the timeframe set out on Our Website or the limit communicated by our Sales Representative or Call Center Agent. If We do not receive the full amount of the Total Fare within the specified timeframe, Your Reservation will not be valid and will be deleted.
184.108.40.206. For payment by bank transfer the time period for making reservations is limited.
If You do not receive confirmation of Your Reservation from Us within 5 days from the date of making the Reservation to the email address provided at the time of Your reservation, You must contact the Call Centre to verify the validity of Your reservation.
We will return any non-identified payments to the originating bank account. When requested All costs associated with such return bank transfer shall be borne by You with regard to reservations made through a travel agency or an intermediary, ask the agency or the intermediary about the accepted forms of payment.
The Carrier uses the latest Secure Socket Layer technology (SSL) to guarantee the confidentiality of the data of credit cards used on its websites. SSL is currently the preferred method to securely transfer credit card data and other sensitive data over the Internet. At checkout, if your browser supports SSL, please select the secure mode option and the data will be protected by this technology. If the browser imposes limitations, you can use non-secure mode; however the carrier recommends that you obtain the latest version of the browser to perform all future transactions with peace of mind.
11.1 You must have all necessary entry, exit, medical and other documents required by the Countries Affected by Carriage and to comply with the relevant rules and regulations of the Countries Affected by Carriage. The Travel Document You use for border control and boarding must be the same You used for check-in. We are not liable for the existence, propriety and validity of Your Travel Documents. If You fail to meet these requirements or should Your Travel Documents be improper or incomplete, We disclaim any and all liability for any damages arising as a result.
11.2 If You are required to hold a valid visa to enter the country of the transfer airport You must be holding one upon arrival. Should You fail to comply with this requirement, We will not be liable for any damage resulting from such failure.
11.3 Should We be obliged to pay any fines, penalties or should any expenditure incur to Us due to Your failure to comply with the rules mentioned in Article 11.1-11.2, You shall reimburse these costs to Us upon Our request. You shall also bear the costs of the transportation from the state that does not permit entry. We will not reimburse You the proportion of the Fare that relates to the carriage to the state not permitting Your entry.
11.4 For international flights, passengers over 18 years of age are accepted with an identity card or passport valid for foreign travel.
For international flights, minors, i.e. under 18 years of age, are only accepted with a personal passport or equivalent and/or additional document valid for foreign travel and recognized by the country of destination and that of departure.
11.5 Minors aged between 6 years of age and 14 years of age who are travelling outside the country of residence and are not accompanied by their parents or a legal guardian may travel if condition 1or 2, and 3 are met.
1. they are entrusted to the Carrier with a declaration or certificate obtained from the local police department or notarial act in the country they are residents in.
2. they are entrusted to a guardian in possession of a declaration obtained from the local police department or notarial act in the country they are residents in
3. They have required the UMNR service as detailed in Article 13.6
IMORTANT NOTICE: It is mandatory to check with immigration authorites of the departure and arrival destination on all documentation needed for all types of traveling of minors from 06-18 years of age of albanian nationalilty.
The company shall not be liable in case of refusal from the immigration authorites.
11.6 For minors who are under 18 years of age and travel with their parents, and possess an identity document not showing the relationship with the latter, it is necessary to present at the check-in desk a valid family certificate that can be obtained from the competent institutional bodies.
11.7 Minors of Albanian nationality between 14 years and 18 years of age may travel outside the country of residence and not accompanied by their legal guardians if point 1 or 2 , of article 11.5 is fulfilled in accordance with the Important Notice as stated above.
11.8 If the documents shown by the passenger are not valid or in good condition, or if the passenger's name and/or surname for the booking is not the same as that on the identification document, the Carrier denies boarding and the passenger shall not be entitled to any refund.
11.8.1 In case of extra surname(s)/name(s) given in the booking compared to the ones in the identification document the Carrier will ultimately refuse acceptance. This excludes cases when same name(s)/Surname(s) are repeated by mistake.
12.1 In addition to any other circumstances set out in other articles of these General Conditions of Carriage, We reserve the right to refuse the carriage of You and/or Your Baggage, especially if:
a. We reasonably believe that the refusal of the carriage is necessary for security reasons (e.g. You are intoxicated);
b. We reasonably believe that the carriage may endanger the life, health, physical integrity and comfort of You and/or those on board;
c. We reasonably believe that Your age, mental or physical state may endanger You and/or those on board or the property thereof;
d. Your physical state, your clothes or behavior frighten, disgust or scandalize those on board;
e. You violated the code of conduct on a previous flight and We reasonably believe that You will repeat this behavior;
f. We have previously notified You that We would not at any time carry You on Our flights;
g. We could have also refused Your reservation;
h. You refused to go through immigration and/or customs formalities;
i. You refused to submit Yourself or Your Baggage to the security check;
j. You have not paid the applicable Fare, taxes, charges, or Fees for Other Services;
k. You owe Us any money in respect of a flight(s);
l. We reasonably believe that the refusal of the carriage is necessary to comply with the rules and regulations of any of the Countries Affected by Carriage;
m. You do not hold a valid Boarding Pass or valid Travel Documents (including the destruction of such documents in the course of carriage)
n. You do not meet or We reasonably believe that You do not meet the entry requirements of the country of the Agreed Stopping Place or the Place of Destination
o. You attempt to enter a country through which You may only be in transit;
p. You refuse to hand over Your Travel Documents to Us or to the competent authorities - against a certificate of receipt - when demanded;
q. You cannot prove that You are the person named in the reservation; especially if the name in the reservation is not identical to the name in the Travel Document You provide at the airport (for details see 11.8.1 )
r. You failed to inform Us about Your special needs or about Your intention to carry a special Baggage or item of conditional carriage;
s. You need special support that We are unable to provide or would incur disproportionately high expenditure.
t. Should Your behavior be likely to constitute a reasonable suspicion of a misdemeanor or a crime, or You smoke on board, We shall initiate legal procedure with the competent authorities.
We also reserve the right to refuse any further carriage of You and Your Baggage and cancel Your reservation(s).
Should We, in the reasonable exercise of Our discretion, refuse Your carriage or cancel Your reservation on the basis of this Article. We will not be liable for any loss or damage incurred due to any such refusal of carriage.
In some countries the regulations regarding the refusal of carriage may be stricter than the above and in this case those regulations apply.
We may refuse boarding or continuation of carriage of the passenger or their luggage or cancel the reservation if:
• it is necessary for reasons of safety or public security;
• it is necessary to avoid violation of the laws of the country of departure, arrival or on the flight path;
If the carrier is not able to provide carriage for any of the above reasons or if the reservation is cancelled for any of these reasons, the passenger is not eligible for a refund.
12.1 Conduct on Board
You must comply with the instructions of the Crew at all times during the carriage.
For safety reasons, we may forbid or limit the use of electronic equipment, including but not limited to cellular phones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, radio controlled toys and walkie-talkies on board the aircraft.
Operation of hearing aids and pacemakers is permitted, while other portable electronic devices can be operated in flight mode only.
The provisions of the Tokyo Convention on ``Offences and Certain Other Acts Committed on Board Aircraft``, signed on 14 September 1963 and other governing laws will apply to all acts committed on board.
Smoking of any kind, including e-cigarettes, is prohibited on board of Our aircraft.
Any attempt of smoking may result in severe criminal consequences being brought against you and damages caused will be claimed against You by Us. Furthermore, in such cases We reserve the to refuse any further carriage of You and Your Baggage and cancel Your reservation(s).
In accordance with national and international regulations, the pilot in command is ultimately responsible for the aircraft and everyone on board must strictly observe his or her instructions.
The captain is authorized to take action against passengers who behave improperly or cause disturbance.
13.1 Passengers with plaster casts or splints
Passengers with plaster casts or splints are obliged to report their medical condition to the Carrier in advance and to present at the check-in desk a medical certificate certifying fitness to fly. It is mandatory to present at the check-in desk the INCAD form duly signed by the physician attesting to fitness to fly in all the cases indicated in this article. The Carrier requires this document or a medical certificate attesting to fitness to fly any time it becomes aware of the existence of such medical conditions (even at the check-in desk). If the passenger does not present the certificate of fitness to fly when required, the Carrier denies boarding and the passenger shall not be entitled to any refund.
13.2 The carriage of passengers with disabilities, persons with reduced mobility and blind passengers
The carriage of passengers with disabilities, persons with reduced mobility and blind passengers accompanied by a guide dog is governed by the EEC Regulation 1107/2006.
According to EC Regulation 1107/06, airport operators are responsible for assisting anyone with disabilities during their time at the airport. This includes people with limited mobility due to a physical disability (sensory or locomotory), intellectual disability or physical impairment, age, illness or any other cause of disability. Airlines provide the airport operator with all the relevant information to enable them to provide an appropriate service.
13.3 PRM Passengers
PRM passengers (persons with reduced disabilities)
PRM passengers who wish to request special assistance must contact the Carrier within 48 hours prior to flight departure time only via the Carrier's Contact Centre by calling +35545800100.
The Carrier provides various types of special assistance according to the following classification of PRM passengers:
• WCHR (WHEEL CHAIR RAMP): passenger who can walk alone inside the aircraft but cannot descend and ascend the stairs and needs a wheelchair or other means of transport to cover longer distances within the airport.
• WCHS (WHEEL CHAIR STAIRS): passenger who can walk alone inside the aircraft but cannot descend and ascend the stairs and needs a wheelchair or other means of transport to move within the airport. •
• WCHC (WHEEL CHAIR CABIN): an immobilized passenger who needs a wheelchair to get around and needs assistance from arrival at the airport to the end of their flight and to exit the airport.
• DEAF: a passenger with a hearing impairment and possibly also a speech disorder.
• BLIND: a passenger with impaired vision (distinguishing between a passenger who is completely blind and visually impaired)
• DEAF/BLIND: a passenger with impaired vision and hearing, and who needs the assistance of an accompanying person to move.
• DPNA: a passenger with intellectual or behavioral problems.
For safety reasons, the Carrier may accept a limited number of wheelchairs per flight.
13.4 Blind passengers with guide dogs
Blind Passengers accompanied by their guide dogs are accepted on board the flights of the Carrier, subject to the availability of space and provided that the guide dogs are in suitable hygienic conditions for the flight and are muzzled and leashed and have health documents and/or health passport and any other documentation required by the countries of destination. The muzzle and leash must be used when the aircraft is cruising, if required by the crew for safety reasons.
Guide dogs are allowed on board free of charge and are not subject to weight limits.
Please note that some countries have special rules regarding the admission of pets. We recommend, therefore, that you read these rules before travel. It is the duty of the passenger to make sure that the documents are in order and to present them at check-in.
13.5 WCHC (Wheel Chair Cabin)
It is mandatory for the passenger requiring the WCHC (WHEEL CHAIR CABIN) service to be accompanied by a person who is capable of helping him or her in an emergency and to tend to his or her personal needs on board. The presence of an accompanying person is mandatory regardless of the type of assistance required, in all cases where passengers with reduced mobility or disability are not able to:
• feed themselves: the passenger cannot eat without assistance. In the case of the visually impaired, the cabin crew can assist the passenger by opening the food packages and describing the catering service;
• get up: the passenger is not able to move from the seat to the on-board wheelchair;
• communicate: the passenger is unable to communicate with the cabin crew and understand their warnings/instructions;
• use the toilet facilities: the passenger is not able to use the toilet facilities by him or herself. The cabin crew can assist the passenger to move in the cabin and reach the toilet but under no circumstances can they provide assistance in the toilet room.
• take medication: the passenger is unable to administer his or her own medication. In such cases, the carrier refuses boarding if the passenger is without an accompanying person.
A passenger requiring one of the types of assistance described in section 13.5 . must present at check-in a self-certification (INCAD 1 & 2 ) that has been duly completed and signed. Airport staff may ask to see this document if in doubt as to whether the passenger is able to carry out the things indicated in section 13.5 without assistance. Please note that if the statements made are found to be false and misleading, the declarant may be punished by law.
PRM Passengers who need special assistance must contact the Carrier to request assistance within 48 hours prior to the flight departure time only via the Carrier's Contact Centre by calling +35545800100. It is mandatory for the passenger classified as WCHC with temporary disabilities or reduced mobility to present at check-in the INCAD form 1 (completed and signed by the passenger) and the INCAD form 2(completed, signed and stamped by the doctor). In the case of limbs in plaster casts, it is advisable not to travel by air within the first 48 hours after casting. Please note that if the statements made are found to be false and misleading, the declarant may be punished by law.
13.6 Accompanied and unaccompanied minors (UMNR)
The Carrier adopts specific policies for the carriage of younger passengers. Children who are under 6 years of age cannot travel alone but only with a responsible adult (parents and/or relatives to whom they have been duly entrusted) who is over 18 years of age.
Children between 6 and 14 years of age can travel without a responsible adult only using the UMNR (unaccompanied minors) service with a maximum limit of 2 per flight.
Reservations for UMNR passengers (unaccompanied minors) must be made exclusively through the Carrier's Call Centre, by telephone at + 35545800100 and at least 72 hours before departure. When booking, you must provide the identity and contact details of the guardian who will escort the child to the departure airport (EOD - Escort on Departure) as well as those of the person taking custody of the child at the airport on arrival (EOA - Escort on Arrival).)
The person accompanying the child at the airport of departure must remain at the airport up to 30 minutes after the actual departure of the flight. The escort must ensure that the child is present at the airport with the documents required for identification and acceptance as indicated in Art. 11. of these Conditions. If the documents presented by the passenger are invalid, the Carrier may refuse boarding, resulting in loss of the amount paid for the flight.
For UMNR passengers (unaccompanied minors), the Carrier applies a surcharge of:
50 Euros - NON-REFUNDABLE – per each flight sector for each unaccompanied minor .
Please refer to Aritcle 11 Travel Documents for details of documents.
13.7 Pregnant women
For health and safety reasons, the Carrier applies the following rules with regard to the carriage of pregnant women:
• Up to 28 weeks: pregnant women are accepted on board the aircraft without a medical certificate. In this case, the Carrier requires the pregnant woman to provide a document attesting that she is not travelling beyond the twenty-eighth week of pregnancy.
• From 29 to 36 weeks - the Carrier requires the presentation of the INCAD form or a medical certificate attesting fitness to fly and good health of the pregnant woman with an indication of the expected delivery date. The Carrier only considers certificates to be valid that are dated no more than 7 days before the departure of the flight.
• Over 37 weeks - the Carrier does not allow on board women in a state of singleton pregnancy
• Over 32 weeks - the Carrier does not allow on board women in a state of twin pregnancy
13.8 Travelling with medical equipment
Medical equipment listed below can be brought on board the aircraft; however, in case you need to carry a large piece equipment or a large number of devices, you must inform the Carrier's Contact Centre 48 hours before departure, by calling +35545800100, to make sure that it is suitable for carriage.
In addition to checked luggage, the passenger may bring on board sufficient life-saving and medicinal products (vials/ointments /syringes/tablets/bottles) for the duration of the flight, in compliance with the limitations set down for the transport of liquids and, in any case, for a weight not exceeding 2 kg.
There are no devices on board the aircraft for refrigerating medicines, and the cabin crew cannot administer any medication.
The transport of medicines on board the aircraft is subject to presentation of the following documentation:
• a medical certificate, dated no more than 30 days previously, attesting the need, quantity and method of taking and administering the drug;
• leaflet of the medicinal product;
• self-certification attesting that the container is anti-shock and anti-spill.
Needles and syringes can be brought on board the aircraft for the treatment of particular medical conditions. However, you must bring a medical certificate specifying the type and purpose of the medicine. The passenger must be able to self-inject during the flight. Our cabin staff is unable to administer any medication, including injections.
13.8.3 Medical oxygen
Abawings allows the use of portable oxygen appliances approved by the Federal Aviation Authority (FAA) on its aircraft. Check out the link to see the list of allowed onboard aircraft http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen.
Please call the company's Call Center at +355 45800100 before your flight departure to ensure that your specific type of oxygen is allowed on board.
You must submit a form in the checkin confirming the permission of a P.O.C.
To download Portable Oxygen Concentrator form click here: XXXXXXXX
Dry oxygen is not permissible on board.
Cardiac pacemakers or other devices, including lithium battery devices, implanted in a person, or radiopharmaceuticals in the body of a person for medical treatment are permitted.
We do not accept Passengers on stretchers.
13.9 Carriage of Infants
Infants under the age of 2 can travel on their parents’ lap.
Only one Infant is allowed to travel with each adult. A limited number of Infants can be carried on board the same aircraft for safety reasons.
The fees charged for carriage of Infants are available on the Website or from Our Call Centre.
If Your reservation is for return travel and the Infant turns two years old before the date of the return sector, a separate reservation must be made for the return travel, as the child will no longer be considered to be an Infant.
A valid medical certificate attesting the infant is fit to fly , or INCAD signed from the doctor is mandatory for infants under the age of seven days.
14.1 Hand baggage
You may carry only one piece of hand baggage free of charge per passenger, which must comply with the following size and weight limitations:
• the size of the baggage shall not exceed 55x40x20 cm and,
• the maximum acceptable weight for one single piece of hand baggage is 10 kg.
If the size or weight of your baggage exceeds the above limitations, we will carry it as checked baggage subject to the payment The cost of an unchecked carry-on bag that is found to exceed these dimensions at the gate area shall be:
50Euros - NON-REFUNDABLE – a service fee may be imposed from the ticketing agent
The dimensions specified in this article 14.1 include the side pockets
The Carrier reserves the right to check the actual size of the hand luggage at the airport with a "baggage gauge".
The passenger must put on each unchecked bag a label bearing his/her name and surname. The carrier may refuse to accept hand luggage on board if it does not have an appropriate label.
Infants are not entitled to hand baggage, however consumable food or other material needed for the flight are permitted.
In addition to Hand Baggage You may take the following, small size Personal Properties on board without paying a separate fee:
coat or a blanket;
a cellular phone;
reading material for the flight;
for children under the age of two: food for the flight;
duty free items bought in the airside departure lounge, after passing through the security check;
a pair of crutches for the physically disabled;
rear-facing infant car seat equipped with inside seat belt, if the Infant travels on a separate purchased aircraft seat, and the car seat is equipped with a latch which enables it to be securely fastened with the passenger seat belt.
One plastic bag containing liquids within the limits and under the conditions laid down in art. 14.1 of these Conditions is permitted per passenger.
Some airports may have further policy restrictions regarding Hand Baggage and Personal Properties and which may be more restrictive than the above.
In such cases the airport’s regulations prevail.
Should your hand baggage not meet the requirements defined in this article 14.1, we may refuse the carriage of your baggage as hand baggage. In this case we will carry the baggage as checked baggage in consideration of the payment of the handling fee for checked baggage.
Should you fail to pay the fee applicable to the checked baggage, we may refuse the carriage of your baggage. We hereby exclude all liability for damages arising from such refusal.
You shall store Your Hand Baggage and other items taken on board in a way that the aisles and emergency exits are left clear, in compliance with the instructions of the Crew.
Prams and wheelchairs shall be checked in with other Baggage and will be carried free of charge, if the user of the equipment is travelling.
14.2 Musical Instruments
It is possible to bring a musical instrument like a cello on board providing that you reserve and pay for an additional seat at the going rate for adult passengers, and on condition that it is within the dimensional restrictions set down by the Carrier. In this case, the instrument must be transported in a sturdy, non-deformable case not exceeding the following dimensions: 52 cm wide x 40 cm deep x 135 cm high.
The support mounted on the bottom must also be within these limits, if it is not removable.
For more information and to purchase an additional seat, please contact our Call Centre. The arrangement of the instrument on board is at the discretion of the crew. The passenger must contact the Carrier's Call Centre at least 72 hours before departure in order to check the availability of space on the aircraft for the carriage of musical instruments. We cannot otherwise guarantee acceptance of the item at check-in. Please go to the check-in desk at least 60 minutes before the time-limit for check-in
Passengers wishing to bring a pet with them must contact the Carrier's Call Centre at least 72 hours before departure to check the availability of space on board the aircraft.
The Carrier cannot otherwise guarantee the acceptance of pets on board.
Please go to the check-in desk at least 60 minutes before the time-limit for check-in.
The transport of pets is permitted on all flights of the carrier and only in the cabin, and is subject to the following conditions:
• each passenger can bring on board a maximum of 5 animals of the same species in a single container;
• the Carrier accepts pets on board with a maximum limit of two containers per flight;
• the Carrier accepts dogs, cats, ferrets, hamsters, rabbits and guinea-pigs for a maximum weight of 10 kg, including the container.
The carriage of pets is also subject to the following conditions:
Dogs, cats and ferrets Within the EU, dogs, cats and ferrets must have:
• a passport issued by a veterinarian indicating the vaccinations and condition of health of the pet;
• a legible tattoo or an electronic identification system (transponder).
Pets under the age of 3 months, which are not yet therefore subject to a rabies vaccine, cannot travel within Europe.
Passengers are required to check any provisions or restrictions in the country of destination at the embassy or consulate of reference.
The carriage of pets is not allowed in the United Kingdom and Ireland.
The carriage of guide dogs or assistance dogs for disabled passengers is free of charge (the carriage of recognized assistance dogs is also permitted to the UK and Ireland).
Other restrictions may apply to certain species of pets depending on the country of destination.
In order to prevent the spread of avian flu, the European Union and the Ministry of Health have set down an absolute ban on the acceptance of pet birds originating from Asian countries, Turkey, Russia, South Africa, Romania and all the Balkan Islands.
For the carriage of pets in the cabin, the Carrier charges an additional fee of:
• 10 Euros -----per kg for flight sector.
•The fee paid for carriage of the pet in the cabin is non-refundable in the case of no show.
In any case, the carriage of pets with the passenger is governed by EC Regulation No. 998/03
Carriage in the cabin is also subject to the following specific conditions:
• for the entire duration of the flight, pets must remain in a rigid or semi-rigid container that does not exceed the following dimensions: 46 cm in length, 31 cm in width and 25 cm in height, and must comply with IATA regulations.
• the container must allow the pets to remain in a comfortable position, turn around and curl up.
It must also be well ventilated and waterproof.
In the event that the above conditions are not met or if the pet causes disturbance to passengers, the flight captain may decide to have it removed. In this case, the fee for the carriage of pets is not refunded.
The Carrier reserves the right to refuse the carriage of pets if the above criteria are not observed.
The Carrier does not provide a service for the carriage of pets in the hold.
Travel Tips: (IATA Recommendations) It is important to let the pet become familiar with the container.
It is advisable to give it something to eat up to 4 hours before departure.
It is advisable to consult your veterinarian with regard to the administration of any tranquillisers.
14.4 Checked in Baggage
The fee for check-in luggage, the sum of the length, height and depth of which should not exceed 160 cm, is calculated as follows:
International flights to/from Albania for purchases in advance on Website or Via the Call Center for flights to/from Italy
One piece of baggage: EUR 10 ( 20 KG)
Two pieces of baggage purchased at the same time : EUR 20
Purchase of second piece of baggage at different time of booking: EUR 10
International flights to/from Albania for purchases in advance on Website or Via the Call Center for flights to/from Germany
One piece of baggage: EUR 20 ( 20 KG)
Two pieces of baggage purchased at the same time : EUR 40
Purchase of second piece of baggage at different time of booking: EUR 20
International flights to/from Albania for purchases in advance on Website or Via the Call Center for flights to/from UK
One piece of baggage: EUR 20 ( 20 KG)
Two pieces of baggage purchased at the same time : EUR 40
Purchase of second piece of baggage at different time of booking: EUR 20
1. In the case of purchase of 2 bags, the total weight of the check-in luggage must not exceed 30 kg.
2. Each excess weight beyond 30 KGs will be paid 10EUR per kg.
3. Advance purchase means purchase via the Call Centre or online up to 4 hours before departure.
Airline ticket offices may charge administrative fees for payment and collection of the amount due for the additional luggage or excess luggage.
International flights to/from Albania for purchases at the airport to/from Italy
One piece of baggage: EUR 20 ( 20 KG)
Two pieces of baggage: EUR 40
Purchase of second piece of baggage when the first one already purchased online: EUR 30
International flights to/from Albania for purchases at the airport to/from Germany
One piece of baggage: EUR 40 ( 20 KG)
Two pieces of baggage: EUR 80
Purchase of second piece of baggage when the first one already purchased online: EUR 60
International flights to/from Albania for purchases at the airport to/from UK
One piece of baggage: GBP 40 ( 20 KG)
Two pieces of baggage: GBP 80
Purchase of second piece of baggage when the first one already purchased online: GBP 60
1. In the case of purchase of 2 bags, the total weight of the check-in luggage must not exceed 30 kg.
2. Each excess weight beyond 30 KGs will be paid 10 GBP per kg.
3. Airline ticket offices may charge administrative fees for payment and collection of the amount due for the additional luggage or excess luggage.
Tickets purchased at a travel agency with IATA air Ticket office (GDS rates)
Check in luggage (included in the ticket fare) 1 BAG /20 kg. Fee for excess weight: 10EUR per kg.
In the case of purchase at a Travel Agency, always check the type of rate, whether WEB or GDS. If in doubt, please call the Call Centre.
To add a check-in bag for just one leg of a round-trip flight, you need to call the Carrier's Call Centre or go to the airport ticket office on the day of departure.
You can pay to check in up to 2 items of luggage per passenger on the website
The passenger may check in additional luggage but the weight, starting from the third checked bag (in case of ticket purchased on WEB), is entirely calculated as excess luggage at a cost of 10 Euros per kg. The amount owing for additional luggage can be paid online or alternatively at the airport ticket counter.
The luggage fee is non-refundable in the case of no show.
For health and safety reasons the weight of Checked Baggage must not exceed 32 kilograms per piece.
The accumulation of the weight of luggage(Pooling) of multiple passengers is not allowed.
Similarly, free luggage allowance cannot be cumulated and/or shared at check-in with that of other passengers on the same flight.
In the case of code-share flights, the carriage of luggage - with the exception of free hand luggage - is governed by the operating Carrier's Conditions of Carriage which form an integral part of the contract of carriage.
When We accept Your Baggage for carriage as Checked Baggage, We will issue a Baggage Identification Tag and a Baggage Claim Tag for each piece of Checked Baggage. Your Checked Baggage will be carried on the same aircraft as You. Unless this is impossible for demonstrable safety or operational reasons or due to late check-in.
In such cases, the Carrier undertakes to transport the luggage on the next available flight.
We reserve the right to limit the number of items of Checked Baggage per passenger. If such restrictions are in force, they are available on the Website or from Our Call Centre.
We will refuse the carriage of Checked Baggage above any such limit as set out in this Article 14.1 or, if the appropriate handling fee was not paid.
14.5 Carriage of strollers
The carriage of strollers, wheelchairs and travel cots is free of charge, and these can be taken to the stairs and/or door of the plane where they will be taken care of by the staff and placed in the hold. They can be retrieved from the side of the plane, when possible, or directly at the luggage claim belt.
Alternatively, You can still check these in together with any other luggage.
14.6 Carriage of sports equipment
The carriage of technical, professional sports and non-sports equipment, golf equipment, subs, bicycles, and boards for windsurfing, kitesurfing, snowboarding and water or snow skiing is subject to the payment of a supplement of:
• 10 Euros - NON-REFUNDABLE - per kg per flight for each item of equipment of any type not specifically mentioned.
On all flights with Albawings please call Our Call Centre with regard to checking in any of the material indicated above as the carriage of certain items of equipment may be prohibited and, in any case, be subject to limitations of space in the hold for specific flights.
It is also possible to call the Call Centre to request further information and details with regard to the packaging or preparation of sports equipment for checking in.
If certain equipment is not checked in beforehand, the Carrier accepts payment at the airport ticketing sales desks under the same conditions providing that there is space in the hold.
A bicycle must be duly wrapped with the handlebar turned towards the body of the bicycle and duly locked in place, and with the pedals removed and the wheels removed and deflated.
In the case of transport of equipment of any kind, the passenger must complete at the airport a special form to exempt the carrier from any liability for damage during transport.
On the flights of the Carrier, any musical instrument exceeding 135 cm in length must be checked in, subject to the provisions of Art. 14.4 . Instruments that exceed this size are not accepted in the cabin. In any case, the acceptance of musical instruments on board is always excluded from the normal luggage allowance and is subject to the payment of the following supplements:
• 30 Euros - NON-REFUNDABLE - per pack per flight
. Please make sure to be at the check-in desk at least 60 minutes before check-in closes.
In order to check the availability of space in the hold for the carriage of items referred to in Articles 14.6 above, the passenger must call the Carrier's Call Centre at least 72 hours before the flight departure time.
Acceptance of such items may not otherwise be guaranteed.
14.7 Carrier`s responsibility
The Carrier assumes no responsibility for:
• perishable or fragile items not properly packaged;
• slight damage to the outer surface of luggage, such as stains or scratches;
• damage to handles and wheels resulting from the use of the same for the intended purpose;
• damage to luggage and its contents due to water and other atmospheric agents.
• damage to luggage, such as the loss of wheels or breaking of handles, scratches or blemishes, is considered as "WEAR and TEAR" and the Carrier assumes no responsibility for this.
However, the Carrier reserves the right not to accept any object that is unsuitable for transport on the aircraft due to its size, shape, weight, content, particular characteristics, fragility or perishability, or for safety or operational reasons.
The passenger must keep the luggage label and report any irregularity before leaving the luggage collection area.
Acceptance of the luggage by the passenger without any written dispute at the time of collection, is presumed to mean that the luggage has been returned in good condition and in accordance with the contract of carriage.
In which case, the passenger is no longer entitled to submit a request for a refund or compensation. The "PIR" (Property Irregularity Report) completed by the "Lost and Found" office does not constitute a report/complaint to the Carrier.
14.8 Bulky luggage
Check-in luggage the sum of the length, height and depth of which exceeds 160 cm, is considered to be "Bulky". In order to guarantee prompt check-in and boarding, you must be at the airport at least 3 hours before the departure of the flight and, once you have completed the check-in procedures, hand in "Bulky" luggage at the Special desks.
Under no circumstances can "Bulky" luggage with more than one side exceeding 100 cm in length be accepted.
"Bulky" luggage is also subject to the charges as per Article 14.4.
14.9 Provisions for Dangerous Goods Carried by Passengers or Crew
Dangerous goods must not be carried in or as passengers or crew, checked or carryon baggage, except asotherwise provided below. Dangerous goods permitted in
carry-on baggage are also permitted “on one's person”, except where otherwise specified.
14.9 Items prohibited in the cabin
The following articles are prohibited in the cabin.
1. Guns, firearms and weapons Any object capable, or appearing capable, of discharging a projectile or causing injury, including:
• lighters shaped like a firearm
• toy guns of all types
• component parts of firearms (excluding telescopic sighting devices and sights),
• stun or shocking devices (e.g. cattle prods, ballistic conducted energy weapons (taser)),
• harpoon and spear guns
• ball-bearing guns
• air pistols, rifles and pellet guns
• industrial bolt and nail guns
• signal flare pistols
• starter pistols
• replica and imitation firearms
• animal humane killers
• all firearms (guns, revolvers, rifles, shotguns, etc. )
2. Pointed/edged weapons and sharp objects Pointed or bladed articles capable of causing injury, including:
• axes and hatchets
• tradesmen’s tools that have the potential to be used as a pointed or edged weapon (e.g. drills and drill bits, box cutters, utility knives, all saws, screwdrivers, crowbars, hammers, pliers, wrenches/spanners, blowtorches).
• ski and walking/hiking poles
• knives, including ceremonial knives, with blades of more than 6 cm, made of metal or any other material strong enough to be used as a potential weapon
• scissors with blades more than 6 cm in length • arrows and darts • machetes • meat cleavers
• ice skates
• ice axes and ice picks
• open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge)
• sabres, swords and swordsticks
• throwing stars
• lockable or flick knives with blades of any length
• Blunt instruments Any blunt instrument capable of causing injury, including:
• martial arts equipment (e.g. knuckledusters, clubs, coshes, rice flails, num chucks, kubatons, kubasaunts)
• fishing rods
• baseball and softball bats
• cricket bats
• golf clubs
• hockey bats
• acrosse bats
• clubs or batons, rigid or flexible (e.g. billy clubs, blackjacks, nightsticks and batons)
• paddles for kayaks and canoes
• billiard, snooker and pool cues
Your Hand Baggage or Personal Property may only contain items not excluded from carriage and only in such quantity and packaging as determined by the effective laws and safety regulations from time to time.
14.10 Explosives and flammable substances
Any explosive or highly combustible substances which pose a risk to the health of passengers and crew or the security/safety of aircraft or property are prohibited including:
• turpentine and paint thinner
• alcoholic beverages exceeding 70 % by volume (140 % proof)
• smoke generating canisters or cartridges
• flammable liquid fuel (e.g. petrol/gasoline, diesel, lighter fluid, alcohol, ethanol)
• blasting caps
• detonators and fuses
• explosives and explosive devices
• non-safety matches
• fireworks, flares (in any form) and other pyrotechnics (including party poppers and toy caps)
• gas and gas containers (e.g. butane, propane, acetylene, oxygen) in large volume
• grenades of all types
• mines and other explosive military stores
• replica or imitation explosive material or devices
• underwater torch with batteries inserted
• aerosol spray paint Chemical and toxic substances Any chemical or toxic substances which pose a risk to the health of passengers and crew or the security or safety of aircraft or property, including:
• acids and alkalis (e.g. spillable ‘wet’ batteries)
• fire extinguishers
• infectious or biological hazardous material (e.g. infected blood, bacteria and viruses)
• radioactive material (e.g. medicinal or commercial isotopes)
• material capable of spontaneous ignition or combustion
• corrosive or bleaching substances (e.g. mercury, chlorine)
• disabling or incapacitating sprays (e.g. mace, pepper spray, tear gas)
• water and other drinks, soups and syrups
• creams, lotions and oils
• gels (including hair gel and shower gel)
• contents of pressurised containers (including shaving foam, other foams, aerosols and deodorants)
• pastes (including toothpastes)
• mixtures of liquids and solids
• all other products of a similar consistency unless in individual containers with a capacity not greater than 100 milliliters or equivalent (e.g. 100 grams) unless in individual containers with a capacity not greater than 100 milliliters or equivalent and contained in one transparent resealable plastic bag of a capacity not exceeding one liter (or of equivalent dimensions, e.g. 18 x 20 cm) separate from the other item of hand luggage.
A reasonable transparent plastic bag should be understood as a container that permits easy viewing of the contents without the need to open it and that has an integral sealing system such as a zip or pressure closure or any closure which, after being opened, can be closed again.
CARRIAGE OF WEAPONS
Weapons are understood to be personal weapons, i.e. firearms and all those the natural purpose of which is physical injury, including white weapons (daggers and similar). Weapons and ammunition must always be reported at the time of check-in and can only be accepted as labelled check-in luggage to the final destination, provided that:
• The weapons are unloaded, dismantled and packed in special containers and equipped with a safety lock.
Ammunition must be:
• transported for the purposes of sport:
• suitably protected against impact and abrupt movements;
• packed in specially designed metal, wood or fibre containers, fitted with safety closures and shock and fire resistant;
• in quantities not exceeding 5 kg (11 lb.) including the tare per passenger.
It is strictly forbidden to carry ammunition with incendiary or explosive shells.
In the case of carriage of both the weapon and ammunition, the containers must be both distinctive and separate, though a single supplement is applied. In view of the particularity of such luggage, the passenger must be informed of the exact regulations with the State Police/Border Police and any customs formalities.
This permits the preparation of accurate documentation and, at the same time, avoids any issues with the Authorities during the journey.
The cost of assistance is 60 Euros per flight.
14.11 Items prohibited in the cabin and in the hold
The following articles shall not be placed in hold luggage:
• spray cans for self defense
• vehicle fuel system components which have contained fuel
• alarm devices
• explosives, including detonators, fuses, grenades, mines and explosives
• gases, including propane and butane
• flammable liquids, including gasoline and methanol
• refrigerants and irritants
• radioactive material, including medicinal or commercial isotopes
• flammable solids and reactive substances, including magnesium, firelighters, fireworks and flares
• corrosives, including mercury and vehicle batteries
• flammable liquids/solids including alcohol above 70% alcohol percentage
• magnetizing substances
• oxidizers and organic peroxides, including bleach and car body repair kits
• toxic or infectious substances, including rat poison and infected blood
• underwater torch with inserted batteries
Should you attempt to take any of these materials or items with you, we may deny carriage of your baggage and/or you.
IF THE CHECKED BAGGAGE CONTAINS ANY OF THE FOLLOWING ITEMS:
a) cash, securities;
b. jewelry, precious metal, precious and semi-precious stones;
c. computer, camera, video camera, cellular phone and any other electronic or technical appliances and their accessories;
d. official, business or private documents;
e. travel or other identity documents;
i. perishable items.
j. pieces of art and fine arts;
k. commercial documents
l. medical reports
m. stock and bonds or other securities
p. rare book editions
q. valuable publications or manuscripts.
WE WILL NOT BE RESPONSIBLE FOR ANY DELAY, LOSS, OR DAMAGE TO SUCH ITEMS.
Some airports may have further policy restrictions. In such cases the airport’s regulations prevail.
14.12 Items of Conditional Carriage
Should You wish to carry any of the items listed below, You are required to inform Us about Your intention at the time of reservation:
• materials of unpleasant nature;
• dry cell non spillable battery operated wheelchair (only as Checked Baggage);
• other special items including but not limited to ski, snowboard, golf, diving and surf equipment, fishing outfit, horns and trophies, bicycles, vaulting poles, musical instruments, etc. You are required to inform Us about Your intention to carry any of the above items through Our Call Centre.
You are entitled to carry such items only with Our consent.
14.12.1 Should You fail to report and obtain Our consent for the carriage of the items mentioned in this article, We may deny the carriage of those and/or We will not be liable for any delay of and damage to such items.
We are not liable for damages to fragile items as a result of carriage. Baggage containing fragile items may be carried as Checked Baggage only with Limited Release Tag.
14.13 Right to Refuse Carriage of Your Baggage
In addition to Article 14 We will refuse carriage of items excluded from carriage in accordance with these General Conditions of Carriage, and items of conditional carriage the carriage of which has not been reported or accepted by Us in advance.
We may refuse carriage of any item or material considered by Us to be unsuitable for carriage because of its size, shape, weight, content, character, packing, or for safety and security reasons, or the comfort of other passengers.
14.14 Right to Search Of Baggage
We may, for reasons of safety and security, request that You permit a search of Your clothing, or Your Baggage. If You are not present or are otherwise unavailable, Your Baggage may be searched in Your absence for the purpose of determining whether Your Baggage contains any items or materials set out in Articles 14 . If You are unwilling to comply with such request, We may refuse to carry You and/or Your Baggage. Should the search cause damage to Your Baggage, We shall not be liable for such damage, to the extent permitted under the relevant legal provisions
14.15 Delivery and Collection of Checked Baggage
Baggage is delivered at the airports via baggage delivery terminals and not personally. It is Your responsibility to collect Your Baggage at these terminals. We are not liable for Baggage after its delivery. We may control Your Baggage Identification Tags and Baggage Claim Tags at all times. Unclaimed Baggage in Our custody will only be handed over to a person who produces the Baggage Claim Tag matching the Baggage Identification Tag.
15.1 Amendment of the Contract by Albawings
15.1.1. Before We accept Your reservation, We will inform You of the scheduled flight times in effect as of that time, and it will be shown on Your Itinerary as well. It is possible that We may need to change the scheduled flight time, date or route (including the Place of Departure or Place of Destination) subsequent to issuance of Your Itinerary. We will contact You to inform You of any such change via email at the email address provided at the time of Your reservation. In case of a change of flight time, date or route, if You accept the changes in any form, the Contract between You and Us will be deemed amended accordingly.
If You are not the owner of the email address or telephone number registered in Your reservation, it is Your responsibility to inquire at the owner of the email address or the regular user of the telephone number provided in Your reservation about any change notifications.
15.1.2. Except as otherwise provided by the Convention or the Regulation EC261/2004 , if, after You make Your reservation, but before the Scheduled departure time of Your flight, We cancel your flight , or delay the flight by 5 or more hours from the arrival time and the change or the offered new flight is unacceptable to you, and we are unable to book you on an alternative flight which is acceptable to You, upon contacting Our Call Centre, You may choose from the following options:
a) We re-book You on another flight operated by Us on the same or – if necessary – a comparable route, within 14 days before or 30 days after the scheduled date of departure of the delayed/cancelled flight, subject to availability of seats; or
b) You may cancel Your reservation and request the refund of the taxes paid for the cancelled flight and, if applicable for the return sector.
If You wish to change Your choice, you may do so according to the general rules, and by paying the relevant fee.
Please note that in relation to Additional Services in case of cancellation the cancellation and refund policy of the third party provider shall apply.
We do not operate Connecting Flights. You bear the risk of missing any other flight by You or Your baggage. Therefore, in the case of booking more than one flight, each flight represents a separate and autonomous obligation and the Carrier does not guarantee any form of protection and/or reimbursement for any lost connections. The Carrier also cannot assume any responsibility for lost connections with other means of transport.
15.3 Alternative Carriage
15.3.1. We may carry You by an alternative means of carriage than carriage by air in case of re-routing or rebooking.
15.3.2. If You agreed to an alternative carriage in an express or implied manner, the Contract shall be deemed to be fulfilled by the performance of the alternative carriage, and We have no further liability to You. You will not be entitled to a refund of the Total Fare or a part thereof and/or any compensation.
15.4.1. If We are unable to depart from the Place of Departure or to land at the Place of Destination or at the Agreed Stopping Place, and the aircraft is diverted to another airport (hereinafter referred to as "diversion"), unless the aircraft continues to the Place of Destination, We will arrange transportation for You to the Place of Destination, either by Our own services or by any other means offer transportation. In such case the Contract shall be deemed to be completed, and We have no further liability to You.
15.5 Enforcement of Your Rights
15.5.1. Should We fail to comply with the present Article, You are entitled to submit a claim to the `Civil Aviation Authority or to its regional inspectorates.
15.6 Right to Information
15.6.1. In the case We deny Your boarding or cancel Your flight, We will provide You (at the airport) with written information setting out the rules for compensation and assistance. If You are affected by a delay of at least two hours We will also provide You with similar information. The contact details of the national designated body referred to in the Regulation EU 261/04 will also be made available to You.
15.7 Extraordinary Circumstances, Force Majeure
15.7.1. Except as otherwise provided in the foregoing paragraphs of Article 15, We do not have further liability for any amendments of the Contract due to Extraordinary Circumstances or Force Majeure. The Passenger does not have the right to compensation where the air carrier can prove that a cancellation/long delay has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken (e.g. meteorological conditions incompatible with the operation of the flight, security risks or strikes).To the extent permitted by the relevant laws and these General Conditions of Carriage, We disclaim liability for any damage or loss caused by Extraordinary Circumstances or Force Majeure.
15.8.1. Any rights to refund mentioned in these General Conditions of Carriage do not apply if You are travelling free of charge or at a fare that is reduced and is not available directly or indirectly to the public.
16.1.1 Except as explicitly provided in these General Conditions of Carriage, all Our Fares, taxes, charges and Fees for Other Services are non-refundable.
16.1.2 If You are entitled to any refund according to these General Conditions of Carriage, or the Regulation EC 261 /04 or otherwise, and if We are not instructed otherwise by You, We will pay the refund exclusively to You. A refund made to anyone presenting themselves as the Reserver, via the use of the relevant booking (including reservation code) or any other documentation provided by Us in relation to the carriage and in relation to whom We have no reason to believe is not the Reserver, shall be deemed a proper refund and shall discharge Us from liability and any further claim for a refund by the Reserver or any Passenger.
16.1.3 Generally, the refund shall be paid in the currency in which the carriage was paid for.
16.2 Right to Care
16.2.1. If You are entitled to right to care according to Regulation EC261/04, We will offer to You free of charge:
a) meals and refreshments in a reasonable relation to the waiting time during the time period of the delay;
b) arranging hotel accommodation
- where a stay of one or more nights becomes necessary, or
- where a stay in the Place of Departure additional to that intended by You becomes necessary
c) arranging transport between the airport and place of accommodation specified in Article 16.2.1 b) (hotel or other).
You will only be entitled to claim the care under Article 16.2.1 a) during the waiting period caused by the delay.
In addition, We will offer You two telephone calls, telex or fax messages, or e-mails or the refund of the verified costs of such communications.
We will not provide the service specified in Article 16.2.1 if it would cause further delay of the flight.
Our liability is determined by these General Conditions of Carriage.
17.1.1. If applicable, Albawings’s liability for any damage will be limited as set out in the convention and in these general conditions of carriage. We are liable for sufficiently proven damages only and our liability shall not exceed the amount of proven damages.
17.1.2. If We prove that the damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his or her rights, We shall be wholly or partly exonerated from its liability to the claimant to the extent that such negligence or wrongful act or omission caused or contributed to the damage. When because of Your death or injury compensation is claimed by a person other than the Passenger, We shall likewise be wholly or partly exonerated from its liability to the extent that it proves that the damage was caused or contributed to by Your negligence or Your other wrongful act or omission. This provision applies to all the liability provisions applicable to Us towards You.
17.1.3. According to the above, We are not liable for any damage caused by You or by Your Baggage. You shall be responsible for any such damage caused to other persons or to other persons' (including Our) property.
17.1.4. The contract of carriage, these General Conditions of Carriage and exclusions and limits of liability applies to Our employees, servants and agents to the same extent as they apply to Us. The total amount recoverable from Us and from such persons shall not exceed the upper limit of Our own liability, as set out in these General Conditions of Carriage.
17.1.5. Unless otherwise provided by the convention or any mandatory provisions of any applicable law we are not liable for loss of profit, indirect or consequential damages.
17.2 Liability for Baggage
17.2.1. We are liable for damage sustained in case of damage to or destruction, loss or delay of Checked Baggage upon condition only that the event which caused the damage, destruction, loss or delay took place on board the aircraft or during any period within which the Checked Baggage was in the custody of Albawings.
17.2.2. We are liable for damage occasioned by delay in the carriage by air of Baggage, unless We, Our employees, servants or agents took all measures that could reasonably be required to avoid the damage or if We prove that it was impossible for Us or them to take such measures.
17.2.3. We will not be liable for damage to the extent that the damage resulted from the inherent defect, quality or deviation of the Baggage. In the case of Unchecked Baggage, including personal items, We will only be liable if the damage resulted from Our attributable fault or that of Our employees or servants. We are not liable for damage to, loss, destruction and delay of any items excluded from carriage and of any Baggage accepted for carriage with a Limited Release Tag, and of conditional carriage the carriage of which was not reported to Us upon reservation or was not accepted by Us for carriage.
17.2.4. We exclude liability for minor damage to the exterior of Your Baggage (such as scratches, soils, staining, dents, etc.) that may result from normal wear and tear.
17.2.5. You are responsible for ensuring that You do not leave any items on board when disembarking the aircraft. If You have left an item on board, We advise You to contact the lost and found department at the airport.
17.3 Liability for Death, Injury and Delay of the Passenger Caused by Accident
17.3.1. In the event of an accident Our liability for death or injury of Passengers is subject to limitations as set out in these General Conditions of Carriage. We have strict liability according to Montreal Convention.
17.3.2. For claims in excess of this limit in the case of death or injury of Passengers, We may be exonerated if We can prove that (i) such damage was not due to Our wrongful act, omission, willfulness or negligence or that of Our employees or servants or that (ii) such damage was solely due to the wrongful act, omission, willfulness or negligence of a third party.
17.3.3. We will not later than 15 days after the identity of the natural person entitled to compensation has prima facie been established, make such advance payments for assistance purposes as may be required to meet immediate economic needs on a basis proportional to the material hardship suffered
Making an advance payment shall not constitute recognition of liability and may be offset against any subsequent settlement.
17.3.4. Advance payment is not refundable unless We subsequently prove that:
a) damage was caused by or contributed to by the fault of the injured or deceased Passenger;
b) the person who received the advance payment was not entitled to compensation or the damage was caused by that person.
17.4 Claims for Compensation under the Regulation EC 261/04
17.4.1. A passenger wishing to exercise his or her rights, to file a complaint for long delays or cancellations not communicated in advance, for overbooking or for denied boarding etc., must send a formal written request by mail to the Carrier's registered address, enclosing the boarding pass and booking confirmation, to allow the Carrier to perform the necessary checks in relation to the original causes of the disservice. Due to the strictly personal nature of the rights provided for under said regulation and the exclusive entitlement of the holder of the air ticket, the written request must be signed by the passenger as the sole legitimate subject of the request. The written request must be addressed to Albawings Postal box 260/1 or to the official address: Tirana Business Park Building 07, 3rd floor, Rinas Road, 1039, Tirana Albania. The date of the delivery of the certified mail will be counted as the initial date to start calculating the limits of the time to respond to claims
17.4.2. Notwithstanding anything to the contrary in these General Conditions of Carriage, this Article will apply to Our claim handling process in relation to compensation under Regulation EU 261/04.
17.4.3. A passenger may submit a compensation claim under the Regulation 261 to Us on behalf of You only if You and the passenger are in the same booking in relation to which You claim the compensation. We may request proper evidence that the other passenger is authorized by You to submit a claim on Your behalf.
17.4.4. Except as specified in Article 17.4.3 above, we will not process any claim of compensation submitted by a third party unless the claim is accompanied by proper and appropriate documentation duly evidencing the authority of the third party to act on your behalf.
17.4.5. For avoidance of doubt nothing in this Article 17.4 aims to limit Your right or prohibit You from consulting legal advisers before submitting any claim directly to Us.
17.4.6. By accepting these general conditions of carriage, you expressly agree that any compensation payment will be made to the payment card used to make the booking or to the bank account of a passenger in the booking. Albawings may request evidence that the bank account is held by the passenger concerned.
17.4.7. A compensation made to a passenger acting on Your behalf shall be deemed a proper payment of compensation and shall discharge Us from liability and any further claim for the payment of the compensation by You.
18.1 Baggage Damages
18.1.1. Acceptance of the Baggage without complaint made and without completion of the Property Irregularity Report (PIR), is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the Contract of Carriage.
18.1.2. If Your Baggage does not arrive with the flight carrying You,have to make an immediate report and complete the PIR before leaving the transit area. Should You fail to meet this requirement, We will be exempted from liability.
18.1.3. If Your Checked Baggage is damaged or pilfered, You have to make an immediate report and complete the PIR before leaving the transit area. Should it be impossible to recognize the damage or pilferage upon receipt of the Checked Baggage, You have to make a report subsequently at the airport within 7 days after the receipt. by mail, to the carrier's headquarters.
18.1.4. If Your Checked Baggage does not arrive with the flight carrying You and You receive it damaged or pilfered, You have to make a report on damage or pilferage in writing within 21 days after the Baggage has been placed at Your disposal. If We admit the loss of Your Checked Baggage, or if Your Checked Baggage has not arrived at the expiration of 21 days after the date on which it ought to have arrived, You are entitled to enforce Your rights connected to it.
18.1.5. Should any damage occur to Your Baggage during the carriage by air by Us, You shall arrange for Your Baggage to be repaired, obtain and send Us the receipts. Should Your Baggage be damaged beyond repair You shall obtain a written confirmation from the repair shop, including indication of the brand and value of Your Baggage.
18.1.6. Claims must be submitted in writing in each case to Us attaching the PIR and all the documents proving Your claim after arrival at the Place of Destination.
18.1.7. If no claim is submitted within the times aforesaid, no action shall lie against Us.
18.2.1. Complaints relating to the carriage by air (other than baggage claims and claims arising from EC261/2004) must be made in writing as soon as possible, after arrival of the flight in connection with which You would like to complain, but not later than within 2 months from discovering the circumstances giving rise to the complaint. You are liable for any loss or damage arising from the delay in making Your complaint. We will assess the complaint according to the General Conditions of Carriage effective on the day of the Contract.