DAMAGE/LOSS OF BAGGAGE

You must immediately go to the Lost and Found office at the arrival airport and fill out the Property Irregularity Report Form (PIR) document and notify the airline in writing within 7 days.

If, after 21 days, the Lost and Found office declares that the luggage cannot be located, you must contact the AlbawingsLost and Found office on lostandfound@albawings.com.

Also in case of damaged luggage, you’ll have to contact customercare@albawings.com